ISO 20000:2005

ISO 20000 is the world's first international standard for IT Service Management. ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services.

The standard is intended for organizations who provide managed IT services such as infrastructure and/or applications support; this can be both for external delivery e.g. to clients who have outsourced their IT support, as well as for internal IT groups. A certificate issued by third party registrar to demonstrates that your IT management system has been certified against requirements of ISO 20000 requirements. Implementation of ISO 20000-1 by setting up of internal processes gives confidence to customers about the delivering capability through use of IT infrastructure.

ISO/IEC 20000-1:2005 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers.

The scope includes

  • Requirements for a management system
  • Planning and implementing service management
  • Planning and implementing new or changed services
  • Service delivery process
  • Relationship processes
  • Resolution processes
  • Control processes
  • Release processes

Benefits of ISO 20000 certification

  • Reduction of risk and thus cost in terms of external service receipt
  • Creates competitive advantage via the promotion of consistent and cost-effective services.
  • Alignment of information technology services and business strategy.

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DBS CERT , is an Independent, Accredited by Ukaf, Impartial and Proficient Certification Body. Each standard supports its own benefits within every industry, however the common benefits across the certifications include: widened market potential, compliance to procurement tenders, improved efficiency and cost savings, higher level of customer service, and therefore satisfaction, and heightened staff moral and motivation. By having a recognised management standard it tells your customers that you are serious about their needs.
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