Appeal Complaint

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An appeal is the ultimate means by which a DBS client or other affected party can request the independent review of a DBS decision taken in the process of certification/registration. In addition the Complaint against the Chief Executive shall be dealt as per this procedure.

The process may be initiated with regard to any decision made on behalf of DBS which cannot be resolved through other channels. This procedure covers the overall Appeal procedure and reference must be made to the full Contract Terms and Scheme for Registration in all cases.

Appeal Handling Process

The Chief Executive of DBS is responsible for all decisions at all levels of the appeals- handling process those are decided by the independent appeal panel. The persons engaged in the appeals-handling process are different from those who carried out the audits and made the certification decisions.


The DBS Applicant / Registered Clients are notified about the Appeal Procedure through its during application process and also during closing meeting of the assessment.

Actioning Appeal

  • walk through the appeal subject, validate and collect the Objective evidences
  • discuss and advise of next step and time scale
  • nominee to report to Chairperson of Advisory Committee in writing to close the appeal within the 30 days period. An extension may be granted by the Chairperson only based on circumstantial evidences.

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