An appeal is the ultimate means by which a DBS client or other affected party can request the independent review of a DBS decision taken in the process of certification/registration. In addition the Complaint against the Chief Executive shall be dealt as per this procedure.
The process may be initiated with regard to any decision made on behalf of DBS which cannot be resolved through other channels. This procedure covers the overall Appeal procedure and reference must be made to the full Contract Terms and Scheme for Registration in all cases.
The Chief Executive of DBS is responsible for all decisions at all levels of the appeals- handling process those are decided by the independent appeal panel. The persons engaged in the appeals-handling process are different from those who carried out the audits and made the certification decisions.
The DBS Applicant / Registered Clients are notified about the Appeal Procedure through its during application process and also during closing meeting of the assessment.
DBS CERT , is an Independent, Impartial and Proficient Certification Body. Each standard supports its own benefits within every industry, however the common benefits across the certifications include: widened market potential, compliance to procurement tenders, improved efficiency and cost savings, higher level of customer service, and therefore satisfaction, and heightened staff moral and motivation. By having a recognised management standard it tells your customers that you are serious about their needs.